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App malfunctioning

Chant Jul 17, 2014 09:42PM CEST

The mobile previewer is functioning correctly. When i listen to the streaming music all is well, and when i hide the app and open other apps the music continues to play, that is how i intended the music function to operate, the music should continue to play until the app is closed, this function works on the previewer. Now my app is public and it no longer continues to play when I hide the app and open another app. I have not closed the app, the music player is still open, but I have to stay on the app for the music to play or it will pause. The function that the music continues to play while I use other apps, surf the web, or use my maps is a necessity for my app. Can this function be fixed?

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support@tigerappcreator.com Jul 17, 2014 11:32PM CEST Xtraball Agent
Hi,

Unfortunately, Apple refuses that the background mode is activated when the app is not a music only app, like club apps or DJ apps. If the background mode - the mode that enables to listen music when the app is not open - is activated when a non-music app is submitted they refuse the app. This applies to all apps submitted to the App Store because it's a part of their guidelines.

Sincerely,
The Tiger Team
Sophia
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Chant Jul 18, 2014 12:17AM CEST
If I changed my category would they allow the background mode? Also is there a feature that not only shows how to get to a location, but allows a route option that gives directions as you are moving?

If changing the category would work for me to be allowed background mode, I am aware I must resubmit the app which is extra in cost. I understand and that will not be a problem, I just need to know the process to do so.

Thank you

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